Kenneth S. Suelto

Hello! I'm Kenneth

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Most of my career experience is in:
- Customer Service
- Sales and Marketing
- Administrative Jobs, and 
- Banking. 

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And as a front liner in Universal Storefront Services Corporation a multi-services company, my multi-task and good decision-making abilities enhanced and well developed. With all the services that need to be cater to more than 50 clients a day, I’ve learned to deal with it with quickness, yet done it without errors, because it is important to a client not to wait longer and at the same time there will be no problem occur with regards to their transactions.  

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In this field, and as new professional in a corporate world, I got a chance to develop many skills. Such as:
- Oral and Written Communication, because I dealt with clients face to face everyday. And keeping regular clients by continually giving them new services thru phone calls, email or brochures.
- MS Office, which I used making hard copy of reports, aside from the company's online report platforms.
- Research, which we do to generate leads and potential clients.

In this type of job, instead of giving me a tight pressure and burden, I enjoyed all the challenges and the daily routine. Being completely familiar with all the task, I get it done fast, with excellent quality. It is not anymore, a difficult job, but a fulfilling one. 

During the period of my career as a Customer Service Representative, I’ve learned that good communication has the biggest factor in all kinds of relationship and even in business success. In learning to communicate well, not only by voicing out my opinion and perspective, but more on listening to the clients, giving me opportunities to discover how I could give them a better service and be an excellent attendant to them. 

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Good communication became my first tool in approaching prospect, regular or even difficult to deal clients. My goal is always to give them satisfaction and attaining their expectations by listening to them, their opinions, their commendations and even their negative comments and rejections. I get to know their standards. Giving all of them the first-class service and attention, treat every client as a very important person, no matter how small or big the transactions and business they do with me. 

After almost seven years in USSC, I was given the opportunity to be part of the most prominent bank in the Philippines, Bank of the Philippine Islands, thru BPI Philam, as their Bancassurance Sales Executive. This career challenge me every day. But what I’ve learned in the past compensate me in terms of:
- Leadership
- Self-motivation, and 
- Initiatives to reach each goal assign to me. 

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And Many of my skills developed, that contributes well to all my task. Such as:
- Word Office (Word, Excel and PowerPoint), which I used most of the time in making my proposals and presentations to all my clients.
- PowerPoint to Video, which I used for my comprehensive and appealing presentation.
- Google Docs, Sheets and Forms, which I used for my International clients and making surveys about our products and services.
- Leads Generation, in creating list of prospect clients.
- Marketing and Creative Writing about products and services that we offer.

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In this field, my goal changes a little. I became more fast, trustworthy, expert in the services I presented, patient when it comes to rejections, lenient in pursuing a client yet aggressive in completing the programs, projects, quotas and goals. Finishing it with determination of giving the client a hundred percent satisfaction with the service and products I offered to them. And having their complete trust and hopes that my products and services will be profitable and useful to them in the future. It was a challenge, but difficulties in multitude of task makes my ability more enhanced and developed to get the job done with excellent quality. 

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Aside from being passionate of working in the field of administrative, customer service and sales jobs, I love creative writing, articles and journal writing. I also used this skills in my marketing and selling strategies. It became part of my presentations to every clients I met and sit with, discussing potential business with them. Though these skills are very personal that it tells completely about me. It is an expression for me. It is my freedom. It is giving my self a way to convey details and perspective about different things in life. It is the voice of my heart and mind. My writings are simply me.